Cancellation and refund terms
Version: 2026-11-06
1. An order whose payment is not confirmed
Before the seller confirms the payment, you can cancel your order free of charge under Account → Orders. If you did not send any money, there is nothing else to do.
2. Sent but not confirmed
If you sent the money and the order is not yet confirmed, the service has not started: Cancel the order and write to . What you sent is returned in full.
3. After the service has started
The service has started once the plan or credit is on your account. As you agreed to this at the order, from then on the right of withdrawal cannot be used (Distance Contracts Regulation, art. 15/1-ğ and h) and unused time or credit is not refunded. A plan does not renew by itself, so the next period needs no cancelling.
4. Defective service
If the service cannot be provided as promised, for example if what you bought does not reach your account or the service cannot be used for a reason not on your side, write to . If the problem cannot be fixed, the price is reduced or refunded.
5. Cancelled by the seller
If the seller cancels an order, you are told by e-mail; if it was paid for, the amount is returned in full.
6. How a refund is made
A refund you are due is made within 14 days of your application or the seller's cancellation, the way you paid: By bank transfer to the sending account. You may be asked for the account details. No extra charge is passed on to you.
7. Applying
Include your order number (LT-…) and write to . If you are not satisfied with the result, you can apply to the Consumer Arbitration Committee or Consumer Court within the money limits.